Terms and conditions

By using our website and services, you agree to comply with and be bound by the following terms and conditions. If you do not agree with these terms, please do not use our website.

Use of Our Website You must be at least 18 years old to use our services. You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of or restrict or inhibit anyone else's use and enjoyment of the website.
Account Registration To access certain features of our website, you may need to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. If the information you provide is incorrect, your account will be deleted.
Products and Services All products and services provided by Weddings in Paradise are subject to availability. We reserve the right to modify or discontinue any product or service at any time without prior notice.

Pricing and Payment Prices for products and services are subject to change without notice. All payments must be made through our secure payment system. By making a purchase, you agree to pay the full amount due for the product or service ordered.

Intellectual Property All content on our website, including text, graphics, logos, and images, is the property of Weddings in Paradise and is protected by copyright, and other intellectual property laws. You may not use any content from our website without our express written permission.
Limitation of Liability To the fullest extent permitted by law, Weddings in Paradise will not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or services.
Changes to Terms We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on our website, and your continued use of the website constitutes your acceptance of the revised terms.

Governing Law These Terms and Conditions are governed by and construed in accordance with the laws of the United States and the island of Jamaica. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of the United States or the island of Jamaica.
Contact Information If you have any questions about these Terms and Conditions, please contact us.

By using our website, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

Refund and Exchange Policy

We are committed to delivering high-quality printing services and products. To ensure clarity and fairness, we have established the following refund and exchange policy. This policy outlines the conditions under which refunds and exchanges will be processed.
Eligibility for Refunds and Exchanges

2.1. Errors on Our Part

Production Errors: If you receive a product that is defective or does not match your approved proof due to our error, you are eligible for a refund or exchange. This includes issues like color discrepancies, incorrect sizing, or print quality problems.
Damage During Shipping: If your product arrives damaged due to poor packaging or handling, we will arrange for a refund or exchange. Please document any damage with photographs and retain all packaging materials.

2.2. Customer Errors

Design Errors: Refunds or exchanges are not available for issues caused by customer input errors, including mistakes in design, text, or artwork files. We recommend reviewing proofs carefully before final approval.
Incorrect Orders: If you order the wrong item or provide incorrect information, the cost of reprints or corrections will be the responsibility of the customer.

2.3. Non-Refundable Items

Products that have been personalized or customized according to your specific requirements are not eligible for a refund or exchange unless there is a manufacturing error or defect.
Services that have been fully rendered and where the final product has been approved by the customer are generally non-refundable.

3.1. Time Frame

Notification: Refund or exchange requests must be made within 14 days of receipt of the product. Requests made after this period may not be eligible for a refund or exchange.

3.2. Procedure

Contact Us: To initiate a refund or exchange, please contact our customer service team via:
Email: info@weddingsiniparadisejamaica.com
Phone: 352-269-1211
Online Form: Contact website form
Information Required: Provide your order number, a detailed description of the issue, and any relevant photos. This helps us expedite the resolution process.

4.1. Refunds

Approval: Once your request is reviewed and approved, refunds will be processed to the original payment method used at the time of purchase.
Processing Time: Refunds typically take 2-3 business days to process once approved. Please note that depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
Exclusions: Refunds do not include any shipping or handling fees paid at the time of purchase.

4.2. Exchanges

Reprint: If an exchange is approved, we will reprint and ship the corrected product at no additional cost to you.
Return of Original Product: In some cases, we may require the return of the original product before processing an exchange. The cost of return shipping will be covered by us if the exchange is due to our error.
Shipping Time: Please allow 3 - 5 business days for processing and shipping of the replacement product.

5.1. Return Shipping

Customer Responsibility: If a return is necessary due to a customer error, you will be responsible for the cost of return shipping.
Return Instructions: If a return is required, we will provide detailed instructions on how to return the product.

5.2. Original Shipping Fees

Non-Refundable: Original shipping fees are non-refundable, except in cases where we have made a mistake or the product is defective.

Handling Disputes
Resolution Process: Any disputes related to this policy will be handled in accordance with the laws of the United States and the island of Jamaica. We aim to resolve disputes amicably and fairly.
Legal Recourse: If a resolution cannot be reached, disputes may be escalated to the appropriate legal channels in the United States.

7.1. Customer Service

7.2. Online Presence

8.1. Updates

Amendments: Weddings in Paradise reserves the right to modify this policy at any time. Changes will be posted on our website and will take effect immediately upon posting.
Notification: We recommend periodically reviewing this policy to stay informed of any updates.